Conditions of carriage for City-Shuttle clients & their baggage between
pre- determined destinations whereby City-Shuttle is the carrier. The carrier
reserves the right to alter & modify their terms & conditions of travel at any time. Applicable law of These General Conditions and all the operations made through this web site are governed by the French law: if a dispute should happen, the Paris Court would be competent, without regard to any other.

Terms & conditions disclaimer

All clients must accept all terms & conditions of the carrier. Failure to do so will render the clients rights to compensation, refunds , alternative or replacement services invalid ,null & void. These terms & conditions must be read & agreed upon before the client purchases the carriers' service. All clients using the carriers service must be in possession of a confirmation print out / voucher of their reservation. In the event that the client does not have a confirmation print out, the carrier reserves the right to refuse travel or alternatively demand payment of full fare ,at the rates advertised on the carriers own website , before allowing use of the carriers service. No insurance for cancellation or assistance is included in the prices mentioned on
the web site. Each customer has to check he has the appropriate documents for his journey

Booking procedure

The carriers service can only be used by pre- reservation. The carrier is bound by the French transport law of 11/2/1986 article 5 which states that the carrier must be in possession of a clear manifest stating clearly the names &
destinations of the carriers' clients. The reservation itself will only be accepted if the request is compatible with the booking restrictions imposed by the carrier. The client is responsible for ensuring that all information provided at the time of reservation is correct & valid. A reservation request should not be considered as being accepted or confirmed until the client has received a confirmation e mail / fax from the carrier. The prices indicated on this web site are in Euros and include all taxes unless otherwise stated. Any order or booking will be confirmed only after payment by credit card using the secured payment system provided by City-Shuttle. After payment, City-Shuttle will send confirmation by e-mail: this voucher has to be printed as a proof of purchase, and must be presented to the service provider. Before any booking, the customer must check he can print his vouchers.

Booking restrictions

The service provided by the carrier is available to the client providing that the following conditions & restrictions are met & adhered to ;
For clients using Roissy Charles de Gaulle airport : Both The arrivals
and the departure pick ups services are available 24/24 hours daily on a year
round basis .
For clients using Orly airport: The arrivals service is available between 5 am &
10pm daily on a year round basis . The departure pick up service is available
between 4 am & 9 pm daily on a year round basis.

The carrier can only pick up & drop off inside the Paris boundaries ie hotels or
residential addresses that have a postcode that begins with 75.

In the event that the client wishes to be transported to / from an address in the Paris suburbs the carrier reserves the right to refuse such a request or, in the event of availability accept the request upon payment of a supplementary sum determined by & payable to the carrier. This sum is variable depending upon the time of day / transfer, location & distance of the request.

 Booking amendments / refunds & cancellations

All complaints requesting refund / compensation must be written ,either by e-mail or postal& sent to the carrier. These will be investigated and a decision will betaken within 28 days of the reception of the complaint. Until the complaint hasbeen fully investigated the carrier will accept no liability. All amendmentswill be carried out free of charge but must also be made at least 72 hours inadvance of transfer pick up and/or arrival time. The carrier will do its utmostto accommodate the clients amended request however the carrier reserves the right to refuse any amendment. Any order can be cancelled (or altered) only by sending a request to City-Shuttle Ltd by postal or e-mail to the following address: info@paris-shuttle.com. Any alteration should be requested, wherever possible, at least three days before the day of the transfer. For any cancellation made by the client, the following cancellation fees will apply: