Terms & Conditions - CITY SHUTTLE ltd
-Conditions of carriage for City-Shuttle clients & their baggage between pre-determined destinations whereby City-Shuttle is the carrier. The carrier reserves the right to alter & modify its terms & conditions of travel at any time. Applicable law of These General Conditions and all the operations made through this web site are governed by the French law: if a dispute should happen, the Paris Court would be competent, without regard to any other.
Terms & conditions disclaimer
All clients must accept all terms & conditions of the carrier. Failure to do so will render the clients rights to compensation , refunds , alternative or replacement services invalid ,null & void. These terms & conditions must be read & agreed upon before the client purchases the carriers service. All clients using the carriers service must be in possession of a confirmation print out / voucher of their reservation. In the event that the client does not have a confirmation print out, the carrier reserves the right to refuse travel or alternatively demand payment of full fare, at the rates advertised on the carriers own website , before allowing use of the carriers service. No insurance for cancellation or assistance is included in the prices mentioned on the web site. Each customer has to check he has the appropriate documents for his journey.
The carriers service can only be used by pre-booked reservations. The carrier is bound by the French transport law of 11/2/1986 article 5 which states that the carrier must be in possession of a clear manifest stating clearly the names & destinations of the carriers clients. The reservation itself will only be accepted if the request is compatible with the booking restrictions imposed by the carrier. The client is responsible for ensuring that all information provided at the time of reservation is correct & valid. A reservation request should not be considered as being accepted or confirmed until the client has received a confirmation email / fax from the carrier. The prices indicated on this web site are in Euros and include all taxes unless otherwise stated. Any order or booking will be confirmed only after payment by credit card using the secured payment system provided by Paris- Shuttle.com (City-Shuttle SARL). After payment, Paris- Shuttle.com will send confirmation by e-mail: this voucher has to be printed as a proof of purchase, and must be presented to the service rovider. Before any booking, the customer must check he can print his vouchers.
The service provided by the carrier is available to the client providing that the following conditions & restrictions are met & adhered to: For clients using Roissy Charles de Gaulle airport : Both The arrivals and the departure pick ups services are available 24/24 hours daily on a year round basis . For clients using Orly airport: The arrivals service is available between 5 am & 10pm daily on a year round basis . The departure Pick up service is available between 4 am & 10 pm daily on a year round basis. For Shared Shuttle services, customers are allowed to bring 1 Luggage + 1 Carry on per passenger.
Booking amendments / refunds & cancellations
All complaints requesting refund / compensation must be written, either by email or postal & sent to the carrier. These will be investigated and a decision will be taken within 28 days of the reception of the complaint. Until the complaint has been fully investigated the carrier will accept no liability. All amendments will be carried out free of charge but must also be made at least 48 hours in advance of transfer pick up and/or arrival time. The carrier will do its utmost to accommodate the clients amended request however the carrier reserves the right to refuse any amendment. Any order can be cancelled (or altered) only by sending a request to City-Shuttle Ltd by postal or email to the following address: email@example.com. Any alteration should be requested, wherever possible, at least two days before the day of the transfer. For any cancellation made by the client, the following cancellation fees will apply:
• More than 48 hours before the transfer, 15 % of the overall price
• From 24 to 48 hours before transfer, 50% of the overall price
• Less than 24 hours or the day of transfer: no refund
Please note that making any order or booking on our website, means an unreserved and irrevocable agreement to the present terms and conditions: consequently, the customer agrees to pay for all confirmed bookings and orders made online. All purchases of the service provided by the carrier must be pre paid.
The client must print out his / her confirmation of transfer / voucher , at the time of reservation & hand this to the carrier, if requested, at the time of transfer. The client must ensure that he / she has sufficient print outs / vouchers for the number of transfers required. In the event that the client does not have his / her confirmation printout / voucher, the client must pay the full public price directly to the carrier.
Children aged 2 & under will be transported free of charge provided that they are held in the arms of the parent and/or guardian . All children occupying a seat will be requested to pay the full fare. Baby seats can be provided by the carrier, upon approved request.
The clients private & personal data will be used solely by the carrier and will not be passed on to any third party with the exception of governmental & law enforcement authorities should they make such a request.
The client must follow the arrivals procedure of the carrier . The arrivals procedure is always clearly stated within the reservation confirmation sent by the carrier to the client (Voucher document); If there is any problem, please contact us: French Toll Free #0800 916-675 and/or +33 609-204-323 (24/7). The client will then be directed to a pre-determined meeting point where they will meet the carrier. The dispatcher of the carrier will determine when the vehicle may leave the airport & in which order the clients will be dropped off at their destination.
Late arrivals & departures
The carrier will wait up to one hour after the scheduled arrival time of the carrier. After this time the carrier will attempt to transfer the late arrival client but undertakes no responsibility if this is not possible. The carrier is not liable for any additional costs that a late arrival may cause the client. For any Arrival and/or Departure between 10PM and 05AM, an extra fee of 20% will apply on our regular prices.
Clients must call the carrier at least 24 hours before their departure from Paris to reconfirm their pick up time. Clients using the carriers service to return to the airport must adhere to the pick up time provided by the carrier which will always be a minimum of 3 hours before the flight departure. In the event that the client does not show up to the pick up time the carrier will wait for a maximum of ten minutes before departing from the clients address. After this time the carrier is no longer responsible for the transfer of the client and reserves the right not to refund the client . At no time is the carrier responsible for any client that misses a flight / train / meeting / rendez-vous / connection.
Strikes & demonstrations
The carrier is not responsible for any delays, missed flights, connections and additional costs to the client incurred by strikes, industrial action & demonstrations that may take place both in France & throughout the world . During these times the carrier reserves the right to alter reservation confirmation pick up times as they may deem appropriate.
War & Terrorism
The carrier is not responsible for any delays, missed flights, connections and additional costs to the client incurred by acts of war and / or terrorism that may take place both in France & throughout the world .
During these times the carrier reserves the right to alter reservation confirmation pick up times as they may deem appropriate.
On board safety
All clients are required to respect local laws & regulations. In accordance with French traffic law all clients must therefore wear seatbelts at all times whilst aboard the carriers vehicle. The carrier / driver reserves the right to refuse any clients that may be deemed unfit or unsuitable to travel. Any client asked to leave the carriers vehicle at the drivers request or refused boarding of the carriers vehicle will not be able to claim any refund & the carrier will not be liable for any additional costs incurred by the client.
The carrier can provide child seats, upon client request. Clients that bring their own child seats must take full responsibility for the fitting of the seat & the subsequent safety of the child therein. Clients that use child seats, whether provided by the carrier or not, will be charged the full adult fare.
The client may take one medium / regular sized piece of "hold " luggage & one item of hand luggage free of charge. The carrier / driver reserves the right to demand a supplement payment for any additional items. In the event that there is insufficient space to take any additional items the carrier reserves the right to refuse the client from travelling. A full tariff for additional items may be obtained from the carrier .
Lost / Damaged Property
The carrier is not responsible for any loss of or damage to clients property which may occur during transit , loading or unloading. Any items of lost property found aboard the carriers vehicle must be collected by the client from the carriers headquarters. Items not collected within 2 months of reception will be deposed of.
The carrier reserves the right to class all animals as additional items. In the event that there is insufficient space to take any additional items the carrier reserves the right to refuse the client from travelling. A full tariff for additional items may be obtained from the carrier . Large animals must be caged & placed in the rear of the vehicle.
In extreme circumstances the carrier reserves the right to replace its regular vehicles with alternative means of transport ; taxis , cars , alternative minivan operators , which may or may not display the carriers livery.
Clients are informed that all vehicles supplied by the carrier are non- smoking.
The Carrier Postal Address
City-Shuttle SARL : 118-130 Av. Jean Jaurès - 75171 Paris Cedex 19 / France